Alternative dispute resolution

In the event of a dispute between the consumer and the seller, the consumer may also use the possibility of out-of-court settlement of the dispute. In such a case, the consumer may contact the out-of-court dispute resolution entity and proceed in accordance with the rules set out therein. More information on out-of-court dispute resolution can also be found on the website of the Czech Trade Inspection Authority. It is also possible to start ADR via the online form at https://webgate.ec.europa.eu/odr/.